Question 1

What types of aquariums and tanks do you offer?

Accepted Answer

We offer a wide range of aquariums and tanks suitable for freshwater, tropical, marine, and coldwater setups. Our selection includes nano aquariums, large display tanks, Betta tanks, and specialised systems designed for long-term performance in UK homes.

Question 2

Are your aquariums suitable for both beginners and experienced fishkeepers?

Accepted Answer

Yes, our catalogue includes setups ideal for beginners—easy to install and maintain—as well as advanced systems designed for experienced aquarists. Each product page includes detailed specifications to help you choose the right option.

Question 3

How do I choose the right tank size for my fish?

Accepted Answer

Larger tanks are generally more stable and easier to maintain. When choosing a tank, consider the adult size of your fish, their swimming behaviour, compatibility, space availability, and access to electricity. When in doubt, choosing a larger tank is usually recommended.

Question 4

What equipment do I need to set up a new aquarium?

Accepted Answer

Most aquariums require a tank and stand, a suitable filter, a heater for tropical setups, appropriate lighting, substrate, decor, water conditioner, and a water testing kit. Many aquariums come pre-packaged with the essential components included.

Question 5

Do you offer finance or payment plans for larger purchases?

Accepted Answer

Yes, finance options are available through trusted partners such as Novuna, including 0% APR options on eligible orders. Finance availability is shown on applicable product pages.

Question 6

Where do you deliver and is there free shipping?

Accepted Answer

We deliver to most locations across the UK. Shipping costs are calculated at checkout, and free delivery is available on qualifying orders above a certain value.

Question 7

Can I return a product if it’s not suitable or arrives damaged?

Accepted Answer

If your product arrives damaged or is not suitable, please contact us with your order number and photos so our team can arrange a repair, replacement, or refund according to our return policy.

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